This is a transcription of an audio testimonial given by….
Carmen Gonzalez, Furniture Factory Warehouse, San Antonio, TX
The question poised to PFP clients is: If another retailer called you to ask about what Planned Furniture Promotions did to assist them, what would you say?
Hi my name is Carmen Gonzalez, and I work at Furniture Factory Warehouse. PFP came in to help with the process of the liquidation sale. I work in the accounting department and with my experience with the PFP people coming in…they really helped to assure us and help us understand what the process was. We were kind of worried and scared as employees and as customers also…we were worried and scared of what the procedure was and how we were supposed to do things, and what was going to happen to us and everyone around us. So, PFP when they came in, they were really supportive, very helpful, very knowledgeable, they helped assure us that things were going to run smoothly, what was going to happen, the step by step. They were really nice to us, and they helped us understand the step by step. They never led us to believe that what they were saying was not going to happen. Everything they said happened as it was supposed to happen.
Every time I dealt with the accounting side of the business, it went smoothly. I didn’t have any problems with anybody. Everybody was being really helpful. I guess all the people in the admin side were professional and very prompt in their answers. I was never put aside. They always promptly answered my emails whenever I had a question, a doubt, whenever there were customers that had urgencies and questions…they were always there to help me answer the questions that I didn’t’ know how to answer or was fearful and didn’t know what to say.
I really appreciated PFP, because like I said they were very understanding and they actually helped all of us to soothe our fears because we were scared. We didn’t know what was going to happen to everybody and to the company as a whole.
I would definitely recommend them to others. There were a couple of people that I met during the sale that went above and beyond to help; to help me personally, because I was really kind of one of the last ones there. They really went above and beyond to help me understand, to keep on going, and to finish off what we needed to do.