Clapp Brothers Furniture Transcription

This is a transcription of an audio testimonial. The question poised to PFP clients is: If another retailer called you to ask about what Planned Furniture Promotions did to assist them, what would
you say?

Jerry Clapp, Clapp Bros. Furniture

Hi my name is Jerry Clapp. My furniture store is 3rd generation, was 77 years old, and was Clapp Bros. Furniture. I chose to retire and go out of business. I had heard about PFP and I understand they were one of the oldest and they had a good reputation. They were one of the biggest, so that’s one of the reasons why I chose them. During the process of the sale the Manager was very good, very professional. The people they had working with them were hard working which really impressed me a lot. They worked hard and I was pretty impressed with the whole operation.

One of things I was really concerned about was the attitude of my customers that I had for years. Like I said I was there for 47 years and they treated the customer’s great. What few complaints they had they took care of them immediately. No customers that (I know of) had any problems, so I thought it went a lot smoother than I anticipated.

I was very impressed with the sale. They actually sold a lot more than I thought, that was kind of shocking. The sales people were very, very professional very good. We actually participated in some of the sales ourselves, my wife and I. They were very courteous to all of our customers. The sale went actually better than what I anticipated.

If anybody is willing to go out of business and for whatever reason, I would highly suggest not trying to do it yourself, and using PFP. They were very professional, they did all of the work, went real easy and they are like family, so I was completely satisfied and I would
highly recommend them.