This is a transcription of an audio testimonial transcript. The question poised to PFP clients is: If another retailer called you to ask about what Planned Furniture Promotions did to assist them, what would you say?
This is Tom Vander-Hayden from Graffis Furniture in South Bend, Indiana. We had the state come through and tell us that we were going to lose our building. I’m at the age where I decided it was probably time to get out of the furniture industry, so I started checking on some of the promotional companies. After doing quite a bit of research, I came up with PFP. I had two meetings with them here at the store. They explained to me what was involved with the process of the sale. We finally came to an agreement and got things started relatively quickly.
They sent the sales manager who …….. He was here every day, every hour of every day, seven days a week. He was absolutely spectacular. The people he brought in to aid with the sale were also spectacular. We had Tammy who worked the office, we had four sales people, and four warehouse delivery people.
Just a quick note on the delivery people: we had people call after our deliveries were made, thanking us for having such fine people representing our store during the delivery process.
PFP just knows what they are doing, and they will do exactly what they say they will do. I could not be more pleased. It was a pleasant experience. We exceeded what we had expected as far as monetary gains. We are still in the process of just finishing up a few things, because the sale just ended two days ago. As I say, they are very professional. They handled our customers extremely well. They handled our staff very well, and they dealt with me and my wife which sometimes isn’t the easiest thing to do, but they did it extremely well. There were no high spots, low spots…it was just a very smooth, consistent process. I would definitely recommend PFP. If anybody out there would like to call me, I would be more than happy to discuss the details of the sale.
Thank you very much.